Duty Point materials help you understand where to send a complaint, request, or appeal, how to choose the right recipient, and how to prepare your message.
Russia
Across the Russian Federation, complaints and requests can be submitted through the Gosuslugi portal. The portal works as a single-window service where staff help determine which authority or department should receive the request.
Russia
A practical guide to municipal districts, common local-government issues, and how to prepare a request or complaint.
Russia
If a municipal district usually deals with local issues of a specific territory, the district administration can help when the issue is broader: it concerns the district as a whole, several territories, district-level objects, or a situation where it is unclear who should solve the problem.